Frequently Asked Question

Find answers to common questions about our products, shipping, and returns. We’re here to make your shopping experience simple and stress-free.

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How to place an order?

To initiate an order, customers should navigate through the product offerings available on the website. Once a selection is made, items can be added to the shopping cart. Following this, the customer should proceed to the checkout process. Upon successful payment confirmation, an order confirmation email will be dispatched to the customer, serving as a record of the transaction.

Can i change or cancel my order?

After purchase and processing, changes and cancellations are not permitted. However, returns are accepted within the designated timeframe.

Do you offer free shipping?

Yes! We offer free shipping on select products and orders over a certain amount. Shipping offers will be shown at checkout.

How long does shipping take?

Standard Shipping: typically takes 3–7 business days after dispatch. Expedited Shipping: generally arrives within 2–3 business days (if available at checkout).

Do you ship internationally?

No. At present, that is not the case. In the future, we plan to expand.

What is your return policy?

A 30-day return policy is available for unused items in their original packaging, ensuring customer satisfaction. Resolving any order issues promptly is our priority.

How do I request a return or refund?

Reach out to our support team with your order number and reason for return. They will assist you through the process or refer to our refund policy page for additional details.

How can I contact customer support?

You may contact us by email or using our contact form. Our support team usually replies within 24 hours during business days.